Our Guarantee

Confidence in Every Piece

At Sapient, we’re committed to the lasting quality of our creations. That’s why we offer a Lifetime Warranty for Jewellery and a 24-Month Warranty for Watches, ensuring your pieces remain a cherished part of your style for years to come. Our designs are built to endure, with the durability to withstand the test of time.

In addition, we provide a 30-Day Money-Back Guarantee. If you're not completely satisfied with your purchase, simply return it within 30 days for a full refund—no questions asked.

Shop with confidence, knowing that your Sapient pieces are protected, now and in the future.

SAPIENT Warranty

We’re passionate about creating jewellery that stands the test of time. Designed with the finest materials, each piece is meticulously crafted to provide lasting beauty, durability, and comfort, whether you're at work, at play, or in the midst of an intense workout. We back all of our creations with a warranty that reflects our commitment to excellence.

Plated Jewellery
Our plated collections feature Ion Plating Physical Vapor Deposition (IP PVD), a cutting-edge technique that provides a thick, long-lasting coating resistant to tarnishing, fading, and daily wear. These plated pieces are backed by our Lifetime Warranty, which covers defects in materials and craftsmanship, ensuring that your jewellery will retain its brilliance over time.

While our plated pieces are made to be durable, the warranty excludes damage caused by misuse or extreme wear. Examples include exposure to extreme acids or harsh, erosive chemicals, high-impact activities involving tonnes of force (such as heavy machinery operation), and prolonged periods of deep diving under pressure in saltwater. Additionally, exposure to intense laser treatments or cutting machinery can damage the plating, and we recommend avoiding such conditions to maintain the piece's finish.

Solid Jewellery
Our solid jewellery, crafted from high-quality materials such as 14K, 18K Gold, Platinum, and S925 Sterling Silver, is designed for longevity and timeless appeal. We offer a Lifetime Warranty on solid pieces, covering defects in craftsmanship and materials, ensuring that your jewellery stays as beautiful as the day you first wore it.

However, it’s important to note that the warranty does not cover damage from accidental scratches, general wear and tear, or extreme conditions such as exposure to high heat, corrosive chemicals, or intense impacts. We encourage gentle care of your solid jewellery to preserve its shine and beauty over time. If you experience any issues due to a manufacturing defect, our team will promptly repair or replace your piece.

Watches
For our timepieces, we offer a 2-Year Warranty. This warranty covers any mechanical defects or issues arising from normal use of the watch. However, it does not cover damage from misuse, such as exposure to water beyond the specified depth rating, impact damage, or wear and tear from excessive handling or stress.

To keep your watch running smoothly, we recommend servicing your timepiece regularly and following the manufacturer's care guidelines. If you experience any defects in the watch’s functionality, please reach out to us, and we’ll ensure your timepiece is repaired or replaced as quickly as possible.

General Information
Whether plated, solid, or a watch, all our jewellery is designed to be durable and resistant to fading, tarnishing, and breakage under normal wear conditions. While we’re confident in the quality and strength of our pieces, proper care is essential for keeping them looking their best. Should any issues arise due to manufacturing defects, please reach out, and we will be happy to repair or replace your item without hassle.

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