JEWELLERY FAQS
Yes, most of our jewellery is designed to withstand exposure to water, making it safe for everyday wear—even when showering or swimming. Certain pieces crafted from high-purity precious metals may require extra care to maintain their brilliance over time. We recommend following specific care instructions for these rare metals to ensure they maintain their beauty.
Yes, our pieces are designed for all skin types, including sensitive skin. We exclusively use genuine high-purity industry-standard alloys, and do not use materials like nickel that causes skin irritation. You’ll find specific information on materials in each product’s details, or feel free to reach out with any questions about specific sensitivities.
Each piece’s material type (solid or plated) is specified in our product descriptions. Solid jewellery will have a consistent material composition (like S925 sterling silver or solid gold), and will often be stamped with a hallmark to indicate its authenticity. Plated pieces, on the other hand, list both the base metal and the plating material in the description. If you're ever uncertain, our customer service team is happy to assist!
IP PVD, or Ion Plating Physical Vapour Deposition, is an industry leading, superior plating technology that we use for all our plated pieces, which bonds a thick layer of high-grade metals onto the jewellery’s surface. Compared to traditional plating methods, this process creates a harder, more durable finish that retains its polish, providing a luxurious look without the risk of peeling or fading.
Our jewellery is crafted for lasting beauty, whether solid or plated. For solid metals, like sterling silver and gold, tarnishing is naturally resisted and can be maintained with minimal care. Our plated jewellery, enhanced with advanced IP PVD coating, offers a highly durable finish that resists tarnishing and fading over time. With occasional care, both solid and plated pieces will retain their original brilliance, even with regular wear.
We are dedicated to ethical sourcing and sustainability. Our production methods are designed to reduce waste, and we choose sustainable materials wherever possible. Additionally, the high durability of our pieces means fewer replacements, contributing to a smaller environmental footprint.
We offer a lifetime warranty because we believe in the lasting quality of our jewellery, whether it’s crafted from durable base materials like surgical-grade stainless steel, high-purity S990 silver, S925 Silver, or solid 18K gold. Using advanced techniques such as IP (Ion Plating) and PVD (Physical Vapour Deposition) for plated pieces, or expert craftsmanship for solid metals, ensures that our jewellery is built to endure. Our plated pieces are resistant to tarnishing and wear. Our solid and high-purity items are crafted to maintain their beauty with the right attention. We stand behind the durability and craftsmanship of all our pieces, offering a lifetime warranty for your peace of mind.
Yes! Our Lifetime Warranty applies to both solid and plated jewellery, covering any manufacturing defects. Our jewellery is designed to withstand normal daily wear, but please note that extreme conditions or misuse, like exposure to high-impact activities or harsh chemicals, may not be covered.
Solid jewellery is crafted from a single, high-quality material, like solid sterling silver, gold, or platinum, ensuring the same metal composition throughout. Plated jewellery, on the other hand, has a high-quality base metal, such as sterling silver or stainless steel, with a layer of another metal—often gold or platinum—applied on the surface using advanced plating techniques for a luxurious finish.
Yes, solid pieces generally hold higher value due to their pure composition and the inherent worth of the metals, such as gold or sterling silver, throughout the item. Plated pieces offer a luxurious look at a more accessible price, with quality plating for durability.
Most of our jewellery is crafted to be low-maintenance. If your pieces become dusty or accumulate residue, a gentle wipe with a soft cloth will restore their brilliance. For optimal care, store your pieces in a dry place and avoid exposure to harsh chemicals or abrasive surfaces. Visit our Jewellery Care page for information on specific materials.
We’re committed to fair pricing by minimising mark-ups, keeping our profit margins modest, and bypassing unnecessary costs. The IP PVD plating method we use on plated pieces with high-quality, rare materials, significantly enhance durability, resulting in fewer returns and minimal maintenance needs. This careful balance allows us to provide premium quality at an accessible price, giving you long-lasting value.
